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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Shadowfax Technology collects, protects, and uses personal data. Shadowfax Technology is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Shadowfax Technology Collect?
Shadowfax Technology needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, elephone and fax numbers, e-mail addresses. Shadowfax Technology also has access to personal data that is generated over the Shadowfax Technology network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Shadowfax Technology may also collect financial information about Shadowfax Technology customers and end users from third parties to enable Shadowfax Technology to assess its risks in granting credit terms and contact information about organisations Shadowfax Technology considers may be interested in Shadowfax Technology products and services.
How Does Shadowfax Technology Obtain Personal Data?
Shadowfax Technology obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Shadowfax Technology web site); from third party list brokers; from resellers who pass on personal data to Shadowfax Technology about end users; and directly from the Shadowfax Technology network.
How Does Shadowfax Technology Use The Personal Data That It Holds?
Providing and Improving the Shadowfax Technology Service
Most of Shadowfax Technology use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Shadowfax Technology may also use personal data to improve on the level and type of service Shadowfax Technology offers to its customers. As part of this interest in improving the service provided Shadowfax Technology may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Shadowfax Technology may from time to time inform its customers, end users and potential customers about Shadowfax Technology and Shadowfax Technology affiliate products and services and other information Shadowfax Technology feels may be of interest. Customers and other recipients of information from Shadowfax Technology may indicate at the time they first place an order with Shadowfax Technology whether or not they wish to receive such information or at any later time by simply contacting Shadowfax Technology.
To Whom Does Shadowfax Technology Disclose Personal Data?
Shadowfax Technology will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule, Shadowfax Technology does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Shadowfax Technology is under an obligation by law to disclose personal data, or where Shadowfax Technology has contracted with third parties to assist in providing services to Shadowfax Technology customers such as for delivery, installation and systems support services.
How Does Shadowfax Technology Protect the Personal Data it Holds?
Shadowfax Technology takes customer confidentiality and security very seriously. Shadowfax Technology has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Shadowfax Technology. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Shadowfax Technology will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Shadowfax Technology Acceptable Use Policy.
Customers' Rights
European Economic Area legislation gives individuals whose personal data is held by Shadowfax Technology specific rights to access and rectify personal data held about them. These include the right to:
obtain from Shadowfax Technology, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate;
as explained in 'Direct Marketing' above to object to any unsolicited information sent by Shadowfax Technology regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Shadowfax Technology regarding the personal data held about them or has any other question about Shadowfax Technology data privacy procedures, they should send a letter to the directors of "Shadowfax Technology.
Policy Updates
As part of Shadowfax Technology commitment to compliance with data privacy requirements, and to reflect changes in Shadowfax Technology operating procedures, Shadowfax Technology may update the terms of this policy from time to time, and will post the revised policy on this website.
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